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Posts: 3
Registered: ‎08-01-2020
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Need help with 6/16 return Now 1-888 Support refuses to transfer me to a supervisor.

I have been waiting on a refund for the monitor I sent back to Best Buy that was received by Best Buy on June 16th. I originally started calling customer support regarding the refund on June 18th. All they can say is it will be 7-10 business days. They would create a case so I keep calling and keep hearing the same answer over and over usually with a shorter time like 7 days then on 7/22 I called and asked to speak with a supervisor, and Raj created another case and said it would be 24 hours, I then called back on 7/23 and spoke with Kent who said it would be another 24 hours and didn't want to create another case as he was worried it would just start things over again and he had escalated it to "Bridge" they both were very friendly and apologized I believe tried their best but I didn't hear anything back and they are unable to provide a refund and I couldn't reach either one of those two when I call back. So I called back today 8/1 and up until this point everyone had been friendly and helpful but I spoke with Jasmine and when I asked for a supervisor she didn't transfer me to a supervisor she said the same line " it will be 7-10 days for the refund " I said I need to speak with a supervisor and she said that the supervisor could only tell me what she just told me and wouldn't transfer me to a supervisor, I then asked for her supervisors name and Jasmine refused to give me her supervisors name. At this point I am not even sure she was really speaking with a supervisor. It was a very unproductive and frustrating call with Jasmine. I have been unable to get any help now and there is no way to reach anyone other than offshore customer service who now with Jasimne refuse to even give you a supervisors name or transfer you. I am now having to make payments on a product that I haven't had in my possesion since 6/14 and Best Buy has received on 6/16. I need help getting my refund and I don't know where else to turn.

Posts: 6,667
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Registered: ‎08-21-2017

Re: Need help with 6/16 return Now 1-888 Support refuses to transfer me to a supervisor.

Good afternoon, Scifiguy_,

 

Welcome to our community forums. I appreciate you taking the time to let us know about your experience with this return. Becase it's currently taking seven to fifteen business days to process a return by mail, I would like to take a closer look into this for you.

 

I will need some additional details so I can begin to review your case history. Can you please send me a private message that includes your:

 

Full name
Email address

Phone number

Order number

 

You can send me a private message by clicking the blue button at the bottom of this post. I'll keep an eye out for your message.

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎08-01-2020

Re: Need help with 6/16 return Now 1-888 Support refuses to transfer me to a supervisor.

Thank you for responding. I have sent a private message with the information.

Posts: 6,667
Topics: 227
Kudos: 556
Solutions: 339
Registered: ‎08-21-2017

Re: Need help with 6/16 return Now 1-888 Support refuses to transfer me to a supervisor.

Hi there, Scifiguy_,

 

Thank you for sending that information over. I'll be sending you a private message in return after I review this.

 

You can check your inbox by clicking the orange envelope in the top right screen. I look forward to further assisting you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎08-01-2020

Re: Need help with 6/16 return Now 1-888 Support refuses to transfer me to a supervisor.

Update 8/20.. With AndrewB's help I was able to get a credit for my return from 6/16 today on 8/20. My faith in Best Buy has been restored. I think for any future returns though Covid19 or not I will return locally to my Best Buy store versus mailing the return. Thanks again AndrewB.

Posts: 6,667
Topics: 227
Kudos: 556
Solutions: 339
Registered: ‎08-21-2017

Re: Need help with 6/16 return Now 1-888 Support refuses to transfer me to a supervisor.

Hi there, Scifiguy_,

 

I'm glad I could help you out with this return!

 

Please don't hesitate to let us know if we can ever be of assistance in the future! We're here to help.

 

Regards,

AndrewB|Social Media Specialist | Best Buy® Corporate
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