BestBuy.com

[Mercy-Grace]

I need to order a replacement smartphone online from bestbuy com. I want to keep my current number and plan. I do not need a new number or new service. I think the way to do this is to choose Activate Later, but I am not sure. When I receive the phone, I will put my current SIM card in it before turning it on. Is there a Customer Service Number I can call to get assistance with this ? Thank you.

[Allison-BBY Social Media Specialist]

Hello, Mercy-Grace!

Thanks for reaching back out to us on the forum for support. You're welcome to call (888) BEST BUY or (888) 237-8289 to discuss placing this online order for a replacement phone. You can also contact or visit your local Best Buy and talk with a Mobile Expert.

Hope this helps,

[Mercy-Grace]

Thank you