08-02-2019 12:01 PM
Hi there, bluesquare,
Welcome to the Best Buy forums and thank you for taking the time to write in to us today!
We apologize about any delay in response time, and appreciate your patience! Having an order that is delayed is never optimal, and I can understand the confusion when you attempt to cancel your order with no luck. While we typically have a small window of time to cancel an order, I'd be glad to take a look to see if I may be able to help! If you were still wanting assistance with this, please send me a private message that includes your full name, phone number, email address, and order number. You can send a secure message by selecting the "Private Message" option below in my signature.