BestBuy.com

[aahz92]

Hello, On 11/29/19 I placed an order for speaker stands {removed per forum guidelines}. Which after reviewing the details I realized I had it sent to address I have not lived at for over 4 years. I have tried and tried to cancel order or simply have order redirected to my correct address. However, for 3 days now the orders says "getting it ready". Please help. if it is sent to old address which is across the state i will not be able to have it returned. Do not understand why i cannot simply cancel the order.

Shane

[Dave-BBY Retired: Social Media Specialist]

Hello, Shane,

Thanks for reaching out!

Having your items go to your old address is definitely not a good thing. I'd love to see how I can help so lets go ahead and get the ball rolling on this. To get started, I simply ask that you shoot me a private message with your full name, email address, phone number, and the order details. Once I have that, I can go ahead and see how I can help.

Best,