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Posts: 2
Registered: ‎12-02-2019

Need Order Canceled

[ Edited ]

Hello, On 11/29/19 I placed an order for speaker stands {removed per forum guidelines}. Which after reviewing the details I realized I had it sent to address I have not lived at for over 4 years. I have tried and tried to cancel order or simply have order redirected to my correct address. However, for 3 days now the orders says "getting it ready". Please help. if it is sent to old address which is across the state i will not be able to have it returned. Do not understand why i cannot simply cancel the order.



Posts: 1,362
Topics: 17
Kudos: 89
Solutions: 82
Registered: ‎10-03-2017

Re: Need Order Canceled

Hello, Shane,


Thanks for reaching out!


Having your items go to your old address is definitely not a good thing. I'd love to see how I can help so lets go ahead and get the ball rolling on this. To get started, I simply ask that you shoot me a private message with your full name, email address, phone number, and the order details. Once I have that, I can go ahead and see how I can help.



Dave|Social Media Specialist | Best Buy® Corporate
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