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Posts: 1
Registered: ‎05-02-2020

NO CONFIRMATION EMAIL SENT. IT HAS BEEN TWO WEEKS AND MY CARD WAS CHARGED.

I have not recieved a confirmation email, or any prgress update for that matter during a guest checkout. My card has been charged, no refund was applied to either my gift cards or my credit card. Its been two weeks, and whenever I call best buy, someone from the US calls back with no way to help me with the order. I got calls back from the US best buy support team 3 times now. Could I recieve some update so that I know you didn't blatently steal my money?

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Posts: 18,136
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Registered: ‎09-29-2008

Re: NO CONFIRMATION EMAIL SENT. IT HAS BEEN TWO WEEKS AND MY CARD WAS CHARGED.

Welcome to our community, sree.

 

It can certainly be quite frustrating to not receive the help you need for an order in progress as I know only too well from my own experience. I was unhappy to hear about your experience and I regret any inconvenience to you.

 

With apologies, this Community is intended for our U.S. customers. I would recommend that you contact Best Buy Canada for further assistance and to share your feedback.

 

Thank you for writing to us.

John|Social Media Specialist | Best Buy® Corporate
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