05-02-2020 12:24 AM
I have not recieved a confirmation email, or any prgress update for that matter during a guest checkout. My card has been charged, no refund was applied to either my gift cards or my credit card. Its been two weeks, and whenever I call best buy, someone from the US calls back with no way to help me with the order. I got calls back from the US best buy support team 3 times now. Could I recieve some update so that I know you didn't blatently steal my money?
05-03-2020 03:31 PM
Welcome to our community, sree.
It can certainly be quite frustrating to not receive the help you need for an order in progress as I know only too well from my own experience. I was unhappy to hear about your experience and I regret any inconvenience to you.
With apologies, this Community is intended for our U.S. customers. I would recommend that you contact Best Buy Canada for further assistance and to share your feedback.
Thank you for writing to us.