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Posts: 1
Registered: ‎09-19-2021



I am completely lost as I have called Bestbuy multiple times, after long holds, being told 'wait for 24-48 hours', nobody has given me any answers to what happened to my package. I was given a case number, then the end of the question. One agent even laughed at my accent over the phone, put me on hold, and never returned to the conversation.


My package presumably arrived on Aug 22, during which period I was being isolated in an institution due to covid. As soon as I returned to my residence, I checked on if the cam recorder has been delivered. Unfortunately, there was nothing but a couple of letters from the bank and ads. I went on to check on my front door camera in case I needed to report theft, but the package never showed up in the first place. I called Bestbuy on the same day on Sep 17 and was given a case number. However, there was no follow up the case, not by email or by phone. I was told by customer service that 'I should contact the sender instead', 'the resolution team will take care of this', 'it is not our fault', 'you just have to wait', along with other things.


First of all, HOW can a merchant leave a thousand-dollar value ($1040.23) item on the street?? For the course of over two weeks?? They could have easily given me a call beforehand, required a signature, or even taken the package back to their warehouse until someone was there to receive the package. Up till now there was absolutely zero communication from the 'resolution team' , and calling the customer service is only a waste of time and effort. Besides, what shocks me the most is that some customer service just couldn't take their jobs seriously!! It's understandable that someone might be having a bad day but making fun of customers wouldn't make you feel any better!!!   

Posts: 3,495
Topics: 82
Kudos: 133
Solutions: 188
Registered: ‎10-19-2017


Hello, roycui1,


Welcome to the Best Buy Forums!


I appreciate you taking the time to join and write us regarding your order. Online shopping is my favorite thing to do, since I am always too busy to go into the stores and shop. Generally, carriers do not call the customer prior to delivering an item, and are also not aware of what's in the box. I'd like to see how I can be of assistance, but I will need some more details to begin.


Will you please send me a private message with the order number, your full name, phone number, and e-mail address? You can send me a private message by clicking on the blue “Private Message” button next to my name at the bottom.


I look forward to your reply!

Deysha|Senior Social Media Specialist | Best Buy® Corporate
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