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Posts: 1
Registered: ‎02-17-2021

My return has not updated past "Return Request Confirmed"!

I requested a return for two items, one which has not updated past "Return Request Confirmed" even after it had been delivered on the 11th of this month. My return period ends on the 24th and I'm scared of best buy denying my refund even though it's your system's problem my status hasn't updated. Please help!

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Registered: ‎11-10-2008

Re: My return has not updated past "Return Request Confirmed"!

As long as you have proof of when the return was received by Best Buy and its within the return period you should not have any issues. However if it's been a out of the ordinary wait for your refund you may wish to wait for an official BBY response here. I am going to assume you have contacted customer support, correct?

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Registered: ‎11-23-2018

Re: My return has not updated past "Return Request Confirmed"!

Hey, chunchih!


Thank you for joining our online community and posting for support. I located your private message to one of our specialists as well, and I have followed up there. You can view my message in your inbox by clicking on the orange envelope in the upper right-hand corner of your screen. If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.


Happy to help,

Allison|Social Media Specialist | Best Buy® Corporate
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