BestBuy.com

[guevaratomas]

My purchase has been lost since August 26, Customer Service has delayed my claim and it seems that they want to steal my money

[Melissa-BBY Senior Social Media Specialist]

Hello, guevaratomas,

Thanks for reaching out. I can understand not receiving your item or a refund wouldn't be a welcome situation to be in. I'd be happy to look into what's going on and what options there may be to assist. 

Can you please send me a private message with your full name, phone number, email address, and order number? To send the message, you can simply use the button in my signature below. 

Sincerely,

[guevaratomas]

Since the very day it was supposedly delivered to my address, I have been claiming my refund. Customer Service only delays my complaint, the answers do not solve my complaint, only that I will receive an email in 24 hours, then that I will receive another email in another 48 hours, then that soon I will receive an email . In short, I have a hunch that they don't want to solve this problem. My purchase was a laptop and it is a lot of money invested in a frustrated purchase.