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Posts: 1
Registered: ‎11-04-2019

My package has not arrived

UPS tracker say my package was delivered and that it was released by the driver, however my home surveillance cameras didnt show anyone walking onto my property any time near the specified delivery time or the entire day for that matter. I  contacted UPS and they said they were unable to help me which has me pretty upset. 

Posts: 466
Topics: 34
Kudos: 62
Solutions: 34
Registered: ‎10-03-2017

Re: My package has not arrived

Hello there, CharlesHansen!


Welcome to the Best Buy Support Forums! There's nothing more disappointing than having to deal with a lost package, and I can understand you wanting to get assistance with this! 


I'd like to look into this for you, but will need some information to begin. If you will please send me a private message that includes the following, I’ll do my best to help:

  • Your full name
  • Your phone number
  • Your email address
  • Your order number

To send me a private message, please click the button labeled "Private Message" in my signature below.



Vince|Social Media Specialist | Best Buy® Corporate
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