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New Member
Posts: 1
Registered: ‎11-14-2019

My orders keep getting rejected

I have tried orderling several times and the order just keeps getting rejected. I'm abroad right now but ordering to US address and using US credit card. I also tried using paypal and same results. 

New Member
Posts: 4
Registered: ‎11-12-2019

Re: My orders keep getting rejected

Same.. I also went into the store and they handed me the receipt then the order cancelled before I walked away from the counter. So I don’t think it’s an issue with you being outside US. I think we may hear they filed Bankruptcy soon.
Posts: 351
Topics: 8
Kudos: 63
Solutions: 18
Registered: ‎11-23-2018

Re: My orders keep getting rejected

Hi there, odinsplayground,


We appreciate you taking the time to join us here on the Best Buy Forums! Please take some time to explore this awesome platform!


If it says that we were having trouble verifying your information, then I may have a possible fix. This often occurs when the information on the payment method used, and in the billing section of the order (usually address) don’t match. Please double check that your information with your bank is up to date and consistent with the information you are inputting when placing the order.


I also replied to your private message a short while ago, so please follow up there if needed!



Quinton|Social Media Specialist | Best Buy® Corporate
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