04-14-2020 11:29 AM
April 8th, purchased a Apple Watch 5
April 10th, received email from Best Buy of shipping with tracking number for delivery on April 13th
According to tracking info from USPS
April 10, 2020
Pre-Shipment Info Sent to USPS, USPS Awaiting Item
The U.S. Postal Service was electronically notified by the shipper on April 10, 2020 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if/when available.
That is what it has said since April and still says it today......
No delivery yesterday....of course not, the USPS doesn't have the item!!
I have talked to Velvet Skye, Donald and Mohammed K on chat.....get no where. I spoke to a Diane via the phone this morning who assured me that I would receive an email about being refunded (no email).
I do have a case number so I hope that wil help.
The run around is just atrocious... I understand that it isn't normal business right now, but seeing the customer has not gotten their order, it has obviously been lost between the warehouse and post office...the customer shouldn't have to do this much footwork to try to get a refund.
The mistake is on Best Buy's end, not mine. I just want my money back
Can someone please help!!!
04-14-2020 02:16 PM
04-15-2020 12:58 PM
Wow!! I found my post on the 6th page, sandwiched between posts that ALL had a team member that had responded to them, except for mine.....
Customers shouldn't have to go through so many hoops to get their refund.
Thankfully I received my email stating they were refunding my purchase due to the item being lost. Hopefully it goes through.
Thanks for well, nothing!