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Posts: 1
Registered: ‎04-20-2020

My order kept been canceled. Please help.

I was trying to pre-order the Iphone se with some gift cards. I got an confirmation email but then my order was canceled due to "we couldn't verify your info". I tried 5 times, every time it got canceled. I called customor support they said they didn't know why my order was canceled. Please help me. I appreciate anybody's help.

Posts: 687
Topics: 28
Kudos: 122
Solutions: 28
Registered: ‎11-23-2018

Re: My order kept been canceled. Please help.

Hello, harry8325, and welcome to our online community!


Thank you for reaching out to us through the Forums for support. As you can tell, we are a little backed up on inquiries, and I apologize for this delayed response. Regardless, we want to make sure you receive the support you're looking for with this order cancellation.


The iPhone SE looks awesome, and I'm sure you're anxious to get your hands on one. Have you been able to get assistance with your account to see what might be going on with your order placement for this? If not, I'm happy to do what I can to help.


Feel free to send me a Private Message including your full name, email, and phone number. You can find the blue option to message me to the right of my name, below.


All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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