05-08-2019 05:48 PM
05-08-2019 06:04 PM
Thanks for making your first post with us. Welcome to the Best Buy Forums!
I'm sorry to read that your orders have been automatically cancelling. It's understandable that you would like to enjoy the convenience of shopping online. Just a heads up that most items that are available on our website can be ordered in store in the event that they are not immediately available.
I would be happy to look into your account and see if there is anything I can do to help. To get started, please send a Private Message with your full name, email address, and phone number. You can find a link to send a Private Message in my signature.
05-09-2019 08:40 AM - edited 05-09-2019 10:44 AM
Thank you for the information you've sent to us.
I'm going to send this information to our back office support team to determine if there's a reason for the cancellations. It may be unverifiable information that was used in the order however I don't want to speculate. I'll update you once I receive a response.
I appreciate your patience and hope to have an answer for you soon.
05-12-2019 12:58 PM
Thank you for following up with us. At this time, it doesn't appear we've received a response from the team Derald reached out to. Once we receive a response, we will be sure to follow up with you.
05-13-2019 08:43 AM
I hope you are doing well! Please know we've heard back from our support teams, and that this issue should be resolved. If you should continue to have trouble placing orders online with us, please let us know!