04-20-2019 04:12 PM
04-20-2019 04:29 PM
Without reviewing the order, it's difficult to say what may have happened. In many cases, if an order unexpectedly goes into a backorder status, cancellation of the order may be a possibility.
04-22-2019 08:47 AM
We would need to be contacted by the person who payed for the order to provide assistance, here on the Forums. Hopefully, everything will be able to be resolved over the phone.