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Posts: 1
Registered: ‎06-14-2018

My order is still in progress

I made a purchase yesterday 06/13, and it still has the status of "in progress", would you like to know what happened?
And I would also like to know if the bestbuy website has processed or not the payment of the credit card.

Posts: 2,566
Topics: 17
Kudos: 258
Solutions: 136
Registered: ‎11-29-2016

Re: My order is still in progress

Good afternoon, marcosspy383,


Welcome to our forums.  I know I’d want to make sure my order was progressing as it should, so I completely understand your desire to gather more information regarding this order.  You’ve definitely come to the right place for help, and I’ll be more than happy to review your order further, and offer any assistance I can. 


For me to locate your purchase, I’ll need to gather a few pieces of additional information from you.  Because we’ll want to keep your private information out of the public view of our forums, I’ll be sending you a private message in a bit to gather this information from you.  To read my message, you’ll want to be signed into your Support Forum account, and click on the orange envelope in the upper right-hand corner of your screen.


Speak to you soon,

SeanM|Social Media Specialist | Best Buy® Corporate
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