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Posts: 1
Registered: ‎01-24-2021

My Reviews Are Missing for broken ASUS Laptop and more

Short: The negative reviews I write are not showing up after 72 business hours.


Long: I bought a $3000 ASUS laptop from BestBuy. Within a few months (within warrenty) the laptop breaks. So I send it into the ASUS repair facility (last September) to get it fixed after both ASUS and BestBuy refused a refund or replacment. It came back more broken than fixed, with its initial problem not fixed, and I had to send it in again since that was the only option left. Due to the faulty product and bad repair services, I decided to write 1 star reviews for the product I bought and all ASUS products on BestBuy to warn people. But my reviews are not showing up, even for the product I specifically bought.

When I IM'ed Bestbuy customer service about missing reviews, they told me I should call customer service. When I called and told them my problem, they hung up on me.


So...what should I do now?

Posts: 1,832
Topics: 92
Kudos: 296
Solutions: 98
Registered: ‎11-23-2018

Re: My Reviews Are Missing for broken ASUS Laptop and more

Hi, dhallam58, and welcome to our online community!


Thank you for posting on our forum. While I hate to hear about the issues you've faced with your ASUS laptop, I can also understand your concern after your reviews were not posted and you received the runaround to address this. I'm happy to provide insight into this now and assist.


When it comes to posting product reviews, we reserve the right not to post your review if it's not in line with our specified guidelines and terms detailed here. If you'd like me to formally document your feedback and review your account in our corporate system, please send me a private message including your full name, email, and phone number. You can find the blue option to message me to the right of my name below.



Allison|Social Media Specialist | Best Buy® Corporate
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