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Posts: 1
Registered: ‎05-25-2021

My Order Still Says Order Recieved After Two Weeks Of Waiting

About Two Weeks Ago I Placed An Order For An IPhone 12 pro max, I Placed A Down Payment On It For $477. First I did same day in store pick up with 3 different stores in Florida but there was a delay and then I did delivery and there was a delay and then I moved to Tifton, Georgia and tried to do pick up but once again it didn't go through. Now I'm trying delivery and it was suppose to come today but it didn't, it says order recieved and its said that the whole time since I placed the order. Please help, am i getting it or not?
Posts: 5,124
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Registered: ‎11-29-2016

Re: My Order Still Says Order Recieved After Two Weeks Of Waiting

Good morning, Newbie60s,

 

Welcome to our forums!  I can't say I blame you for wanting to make sure you get your order as soon as possible, especially considering it's something as exciting as a new iPhone.  I'll be happy to take a closer look into this order, and see what might be causing this delay.

 

In order for me to take a closer loo, I’ll need some key pieces of information from you in order to do so.  If you could use the blue “Private Message” button in my signature to send me:

 

  • Your first and last name
  • Your phone number
  • Your email address
  • Your order number or the “Customer Service PIN” from the bottom of your return receipt

 

As you can imagine, you’ll want to use the blue “Private Message” button in my signature, to keep this sensitive information out of the public view of our Support Forums.  If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.

 

Hope to hear from you soon,

SeanM|Social Media Specialist | Best Buy® Corporate
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