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Posts: 1
Registered: ‎04-23-2019

My BestBuy order is almost three weeks late

How many months/years will I have to wait till my order that was supposed to arrive in 3-4 days hasn’t arrived yet? Can u please do something? I am really frustrated with this very disappointin customer service!
Posts: 4,257
Topics: 40
Kudos: 399
Solutions: 251
Registered: ‎11-29-2016

Re: My BestBuy order is almost three weeks late

Good morning, Vjosyl,


While I wish your visit to our Support Forums were under more fortunate circumstances, I do appreciate you taking the time to share your experience with us.  Order delays are often a frustrating experience, and I’m disheartened to hear you’ve been awaiting your order for almost three weeks now.  I certainly don’t blame you for your frustration with this delay, and I’ll be happy to see what we can do to turn this experience around for you.


Before I’m able to review your order further, there are a few pieces of additional information I’ll need to gather from you.  If you could use the blue “Private Message” button in my signature to send me the following pieces of information:


  • Your first and last name
  • Your phone number
  • Your email address
  • Your order number


This should be enough information for me to begin my research.  To send me this information privately, be sure to use the blue “Private Message” button in my signature.


Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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