04-23-2019 09:42 AM
04-23-2019 11:02 AM
Good morning, Vjosyl,
While I wish your visit to our Support Forums were under more fortunate circumstances, I do appreciate you taking the time to share your experience with us. Order delays are often a frustrating experience, and I’m disheartened to hear you’ve been awaiting your order for almost three weeks now. I certainly don’t blame you for your frustration with this delay, and I’ll be happy to see what we can do to turn this experience around for you.
Before I’m able to review your order further, there are a few pieces of additional information I’ll need to gather from you. If you could use the blue “Private Message” button in my signature to send me the following pieces of information:
This should be enough information for me to begin my research. To send me this information privately, be sure to use the blue “Private Message” button in my signature.
Looking forward to hearing from you,