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Posts: 4
Registered: ‎06-23-2018

My BEST BUY Offer - Does not apply in cart

I was looking at Mortal Kombat 11 - Premium Edition for $99.99. On the same page I have a "$89.99 with my BEST BUY offer". I clicked apply offer which lowers the price to $89.99, but when I go to cart the offer/$10 discount is no longer included.

I do still have my GCU activated, which provides the 20% discount, but this extra $10 is not included at all. Even though I apply the discount prior to cart, my GCU is still doing 20% off of $99.99, instead of 20% off of $89,99, which should be my new price.

I read the terms and conditions and saw no statement mentioning that it doesn't apply to GCU members. And what is stranger is why would I even get this offer if it will always be cancelled out with no way to actually use it?

Is there a way I could manually setup my purchase so that I get my Best Buy offer along with the GCU discount?

Thank you.

Posts: 3,219
Topics: 50
Kudos: 232
Solutions: 172
Registered: ‎08-21-2017

Re: My BEST BUY Offer - Does not apply in cart

Hello, iltloz,

 

Welcome back to our forums and thank you for reaching out to us about this promotion. I know I try to use every coupon I can so I understand your frustration. I would be happy to help you take a look in to this to see what's going on. I'd like to take a deeper look at your My Best Buy account. Can you please send me a private message with your:

 

Full name

Email address

Phone number

 

To send me a private message please click the blue button at the bottom of my post across from my name. I look forward to your response.

AndrewB|Social Media Specialist | Best Buy® Corporate
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