01-20-2023 06:07 AM
01-20-2023 06:47 AM
It is possible your account had suspicious activity.
There could also be the case where if they detect too many returns online they will tell you to shop at the store.
01-20-2023 07:47 AM
01-20-2023 03:18 PM
Welcome to the Best Buy Forums!
I appreciate you taking the time to write us regarding your account. I would be reaching out to someone if I was experiencing the same thing. As @hockeycanuckjc mentioned, it may be a security issue.
I am happy to look into this for you, but first, I am going to need some more details from you. Please, send me private message by clicking the blue button next to my signature, with the order number or Customer Service PIN, your full name, phone number, and e-mail address. I look forward to hearing from you.