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New Member
Posts: 5
Registered: ‎12-24-2020

My Account Is Restricted? - HELP!

I’m having a problem with my BesyBuy.com account. Every single time I place an order it gets canceled within seconds of being placed. I’ve contacted Best Buy on the phone and spoken to them for over 20 hours about this situation as of December 20th, 2021 and everyone tells me my account is either “fine” or had a restriction placed on my account. I’ve asked Best Buy to remove these restriction and allow me to shop as I’ve have for my entire life as a disabled individual who cannot leave his home and they told me “No, you have to go to a store” but with my severe epilepsy and paralysis on my legs I’m not able to visit a store that easily. I’ve spent over $3,600.00 at BestBuy.com last year alone and have been an Elite Plus member for over 3 years and they’re refusing to help me. I’ve even been racially attacked for being Hispanic by a phone representative while calling their Elite Plus dedicated number. I’ve purchased TV’s, warranties, movies, games, kitchen appliances, etc all this year alone and now I’m restricted from making online orders and this doesn’t make sense as I’ve used my Best Buy credit card which I’ve had for many years so they know it’s a legitimate order being placed. All I want is to be able to make online orders once again because there’s a 0% chance of me being able to visit a store as it costs me around $500.00 round trip to leave the house as I don’t own the vehicle needed.

Can a corporate representative please contact me to figure out what’s going on?!?
Posts: 11,592
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Registered: ‎11-10-2008

Re: My Account Is Restricted? - HELP!

It is possible your account had suspicious activity.

 

There could also be the case where if they detect too many returns online they will tell you to shop at the store.

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
New Member
Posts: 5
Registered: ‎12-24-2020

Re: My Account Is Restricted? - HELP!

My purchases were always done online and I had a few returns because FedEx destroyed my packages, but those were always submitted with photos and videos as I have cameras all over my house. On one return FedEx threw a microwave over my 10ft gate. Best Buy received a video and FedEx as well.
Posts: 112
Topics: 1
Kudos: 8
Solutions: 6
Registered: ‎11-08-2021

Re: My Account Is Restricted? - HELP!

Hello, ADKIc3mAnX.

 

Welcome to the Best Buy Forums!

 

I appreciate you taking the time to write us regarding your account. I would be reaching out to someone if I was experiencing the same thing. As @hockeycanuckjc mentioned, it may be a security issue.

 

I am happy to look into this for you, but first, I am going to need some more details from you. Please, send me private message by clicking the blue button next to my signature, with the order number or Customer Service PIN, your full name, phone number, and e-mail address. I look forward to hearing from you.

 

Regards,

Jason|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 5
Registered: ‎12-24-2020

Re: My Account Is Restricted? - HELP!

Just sent you the info you requested. Thank you so much!