BestBuy.com

[dannybv3]

My account was hacked during the holidays. A hacker used my login to activate 2 step authorization using their phone number and I have no way of getting back into my account. Please help, I need to access all my purchases to conduct my business taxes. Thank you!

[hockeycanuckjc Community Veteran]

If you have any saved payment methods in this account I would right away cancel these cards and order new ones as the hacker can cause problems.

[dannybv3]

I have done that with the customer service team via telephone but I need access to my purchase history/receipts.

[Sarah-BBY Social Media Specialist · Accepted solution]

Hello, dannybv3,

Thank you for joining our online community. We appreciate you taking the time to reach out to our team. I’ve had personal accounts hacked in the past, so I understand what you’re experiencing. I’d love to see if I may have any options available to help.

Your Private Messages have been received. I’ll be checking in with you there, so please keep an eye out for my response.

Best,

[dannybv3]

Sarah was very kind to assist me, and brought in extra help to address my issue which is now officially solved. The process took patience but I am happy to finally have my account with rewards back. Thank you so much!