05-15-2019 03:39 PM
I've had this issue before. Usually, I can sign into my Best Buy account. Now, I have to change my password every single time I try to sign in. This started on my home computer three days ago. Then it spread to another computer I use and now it happens on the Best Buy app on my iPhone. I went through two months of Best Buy telling me that I just shouldn't shop at Best Buy online and finally, somehow, the issue was resolved. I've tried clearing my cache which is a HUGE pain... but I did it. I've tried using different browsers which has no effect... since there's only one Best Buy app, I can't just simply change my app.
There always seems to be some change to the Best Buy website when this starts happening to me but I haven't noticed anything this time.
As of right now, I can't shop at Best Buy from home, from my alternate computer or the app without having to change my password. The system even lies and says "We just need to verify that you are you" and says that a code will be sent that will verify that I'm me. After this lie, I am force to change my password instead of being verified.
05-15-2019 04:12 PM
Thank you for reaching back out to us!
This must be frustrating, to not be able to log in to your account. Typically, this most often happens when you are signed in on multiple devices at the same time. If this is the case, be sure to log out of your account on all devices you are logged in on first. Then clear your browser cache on all web browsers that you use. You can find instruction on how to do that here. After that, you will need to uninstall the Best Buy app from all of your smart devices and restart those devices by fully powering them off and back on. After that you can reinstall the app, and try to log back in. This will usually resolve this issue.
If this does not address your issues, please let me know and we’ll see if there’s any additional troubleshooting we can do. Please, private message me with your full name, phone number, and e-mail address connected to your BestBuy.com account. I look forward to hearing from you.