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Posts: 5
Registered: ‎11-22-2016
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Multiple items/orders returned, but did not receive credit for one....

I returned several items from different orders via mail, and all of the credits except for one were processed on January 25th.   I contacted customer support via chat that afternoon, as I was concerned that the one item was not shown as returned or credited, since it was both the smallest and the most expensive item in the return.   I was assured that the credit would post in no more than 5 days.   It has obviously been longer than that at this point.  

 

All order numbers were placed on the outside of the package, and each item/order had the return documentation attached.  

 

I know I cannot post order information, but I am glad to provide any details regarding the return (including photos of the box containing the returns, which clearly shows all 5 orders are contained).  

 

Thank you in advance for your assistance.

New Member
Posts: 5
Registered: ‎11-22-2016

Re: Multiple items/orders returned, but did not receive credit for one....

As a note, I also have noticed that none of the processed returns put the points back into my rewards account either.  Most of the purchases involved points to pay for most of the item (I had a lot of points), so we'll need to get that resolved as well since we're looking at over 5000 points as well.  

Posts: 3,145
Topics: 47
Kudos: 220
Solutions: 169
Registered: ‎08-21-2017

Re: Multiple items/orders returned, but did not receive credit for one....

Hi there JonAnderson,

 

Thank you for coming back to our community forums and letting us know about your return. I know when I return something I want to get a refund as quickly as possible. While it can take up to one billing cycle for a refund to process to your credit card it should only take thee to six business days to receive your points back. I would be glad to take a deeper look in to this for you. Can you please send me a private message with your:

 

Full name

Email address

Phone number

Order numbers

 

I look forward to hearing back from you so I can continue to research this.

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 5
Registered: ‎11-22-2016

Re: Multiple items/orders returned, but did not receive credit for one....

 Just a brief note to thank Andrew for resolving all of my issues in a prompt and courteous manner.  I know that customer service is often maligned and is largely a thankless job, but I did want to make sure Andrew received the credit he was due for his efforts.

 

 

Posts: 3,145
Topics: 47
Kudos: 220
Solutions: 169
Registered: ‎08-21-2017

Re: Multiple items/orders returned, but did not receive credit for one....

I'm glad I could help, JonAnderson! Please let us know if we can ever assist you with anything in the future, we're here to help!

 

Regards,

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!