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New Member
Posts: 4
Registered: ‎01-17-2023
Accepted Solution

Multiple Delivery Cancellations

I ordered a 85" Sony91J on December 27th and my credit card was changed for the full amount. It was supposed to be delivered on Jan 6th originally but it is the 17th and I still haven't got it. Delivery has been scheduled at least 7 times and cancelled. I'm talking almost everyday to Best Buy customer service. The update today is that it'll be delivered on Jan 31st, more than a month after I ordered. I don't really know if best buy is going to honor this date at least. At my wits end really. Honestly didn't expect a big box retailer like best buy to provide this kind of service. Extremely disappointed!!!

Social Media Specialist
Posts: 84
Registered: ‎10-19-2020

Re: Multiple Delivery Cancellations

Hey there, balramkv,

 

Thanks for reaching out via our community forums. I regret to hear that you had an issue with one of your orders, and I can understand how frustrating that may be. Were you able to get any help with this issue? If not, I would love to assist further. Can you please send me a private message with your full name, telephone number, email address, and order number? I look forward to speaking with you soon.

Jacob W|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 4
Registered: ‎01-17-2023

Re: Multiple Delivery Cancellations

Hey Jacob! I sent you the details yesterday......

New Member
Posts: 4
Registered: ‎01-17-2023

Re: Multiple Delivery Cancellations

One more delivery rescheduled, Now it's February 1st. Absolutely horrible experience!!!

New Member
Posts: 4
Registered: ‎01-17-2023

Re: Multiple Delivery Cancellations

Jacob, still waiting to hear back so this issue can be resolved.

 Thanks!

Social Media Specialist
Posts: 84
Registered: ‎10-19-2020

Re: Multiple Delivery Cancellations

Hey there, balramkv

 

I have responded to your private message, please follow up with me there. 

Jacob W|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!