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Posts: 1
Registered: ‎04-24-2020

Money and Verification

I have been trying for the past 3 days to order a laptop that is not just a tool to mess around on but also something i need for my job. Im in the military and my career is riding on your website working. Unfortunately for some unknown reason EVERYTIME i try to order a laptop it sends me a text saying "sorry, we could not verify your info. Please contact 1888bestbuy for further information. But when i contact them they say "oh, i dont know, might be an issue with your bank." Ive called my bank multiple times, they know the order is coming. It is unfathomably frustrating and stressful knowing that if i dont get a computer soon, i could get rerated to some other job in the Navy that i didnt sign up for. FURTHERMORE, one of the attempted purchases i made has not been refunded yet. So to add on top of my stress of work, im down $820.61. I have bIlls to pay and work to do. My life is being stunted because of this one thing.
Posts: 1,102
Topics: 50
Kudos: 210
Solutions: 44
Registered: ‎11-23-2018

Re: Money and Verification

Hello, Millerbryan, and welcome to our online community!

Thank you for reaching out to us through the Forums. As you can tell, we are a little backed up on inquiries, and I apologize for this delayed response. Regardless, we want to make sure you receive the support you've been searching for with your order placement and refund.


I can imagine how frustrating it would be to not be able to place an order for this laptop. We want to make sure our customers have everything they need to be successful working from home, and I hate to hear you've run into a verification issue.


I'd be happy to look into this as well as your refund if you'd care to send me a Private Message. Please include your full name, email, phone number, and the order number of your returned purchase. You can find the blue option to message me to the right of my name, below.


All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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