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Posts: 1
Registered: ‎04-30-2019

Missing refund on cancellation of order

Hello Best Buy,


I purchased and paid an MB 12.0 space gray/1 but cancelled my order prior to pick up on 04/21st. Unfortunately I have not received the refund to my credit card account yet.
Please be so kind to check this matter .


Kind regards from Germany / Viele Grüße


Posts: 855
Topics: 66
Kudos: 167
Solutions: 37
Registered: ‎10-19-2017

Re: Missing refund on cancellation of order

Greetings, Robert,


Welcome to our Best Buy Forum community! I know it can be stressful waiting for a refund to go back to your account, so it's discouraging to hear the funds didn't return as quickly as you were hoping for.


If your order cancelled before any funds were grabbed on our end, usually the authorization hold will fall off within a few days and return the money to your account. Otherwise, it can take up to one billing cycle to see the refund, but can take longer if an international card was used for the purchase.


That said, I'd be happy to take a look at your order on our end. Using the blue "Private Message" option in my signature below, please send over your full name, phone number, email address, and order number.


Kind regards,











Elle|Social Media Specialist | Best Buy® Corporate
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