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Regular Member
Posts: 47
Registered: ‎11-24-2016

Missing refund from price match



I price matched an online order on December 24th. I did the price match via chat. Since I used a gift card for the original purchase and that gift card is no longer valid (gives an error message when checking balance), the representative who processed the price match said I would receive a new gift card within 3 business days. I received a confirmation e-mail with the correct refund amount ($12.50) and a separate e-mail with the chat transcript, but I have yet to receive the gift card. Could someone follow-up on this?


Posts: 319
Topics: 15
Kudos: 39
Solutions: 32
Registered: ‎10-19-2017

Re: Missing refund from price match

Hey Marcaro, 


We'd be happy to take a look into this on our side. So that we can, could you private message us your phone number, full name, and email? 




Faith|Social Media Specialist | Best Buy® Corporate
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