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Posts: 1
Registered: ‎03-11-2019

Missing purchase record!!URGENT

[ Edited ]

Hi,

 

I just made a transaction and my payment went through pending state, HOWEVER, i do not receive any orders confirmation nor seeing any record with it!

 

Please assist!

 

my registered email account is : {removed per forum guidelines}

Posts: 254
Topics: 17
Kudos: 31
Solutions: 13
Registered: ‎07-23-2018

Re: Missing purchase record!!URGENT

Hello, squallsiow,

 

Welcome to the Best Buy Forums. We appreciate you joining the community, and we encourage you to browse the boards as often as you’d like. Just so you know, I did edit your post to remove your email address. As this is a public page, we would not want everyone to have access to that.

 

I can understand the concern if you did not receive confirmation from your online order, and by the sounds of it, you’ve already attempted to view it within your purchase history. I am sorry you are having trouble. We can certainly look further into this for you. Your private message did come through, and I will be responding there shortly. Please keep an eye on your inbox for a message from us soon.

 

Thank you.

 

Sarah|Social Media Specialist | Best Buy® Corporate
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