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Posts: 1
Registered: ‎05-11-2019

Missing package

Hello,
My name is Henrry because I received a message this afternoon saying that my package I ordered was delivered since I was not home I asked my nephew to go outside righy away and checked but nothing was there. I waited until I go home to check the mailbox and nothing. I was surprised why would delivered such an expensive item without a signature. I really want to know what should I do in this case.
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Posts: 804
Topics: 65
Kudos: 169
Solutions: 36
Registered: ‎10-19-2017

Re: Missing package

Hi there, HenryMora,

 

Welcome to our Best Buy Forum community! Waiting for a package to arrive is always an exciting time, so it's discouraging to hear the situation turned tense by the package not being at your home as expected. I know that would stress me out, so I'm glad you came to us for help. 

 

Using the blue "Private Message" feature in my signature below, please send over your full name, phone number, email and order number so I can review what happened, as well as our options.

 

Looking forward to hearing from you with those details!

 

Respectfully,

Elle|Social Media Specialist | Best Buy® Corporate
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