05-15-2021 07:26 PM
Hi. An order of a Nintendo Switch game that was supposed to arrive today is marked as delivered but it didn't come. All I know is that UPS transferred the package to USPS and they supposedly delivered it.
05-15-2021 11:06 PM
This isn't necessarily a concern, I have had UPS Surepost packages marked as complete the moment the package was handed off to the Postal Service. In my experience, the package was delivered by the mail carrier the following business day. I wouldn't be alarmed unless it doesn't show up within a day or two.
05-16-2021 10:18 AM
Good morning, musspell,
Welcome to our community forums. Like you, I keep a very close eye on tracking information to make sure I don't miss any packages or deliveries so I can understand your concern to see this marked as delivered but unable to find this package. I'd be happy to see what options we may have to help out with this.
Just to be sure, have you checked around your home or with neighbors to see if this package may have been delivered to the wrong address? If you still haven't been able to find this I would like to take a closer look at your order. I will need to gather a bit more information to do so.
Can you please send me a private message that includes your:
You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your message.
05-16-2021 06:05 PM
05-17-2021 10:42 AM