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New Member
Posts: 3
Registered: ‎05-15-2021

Missing order

Hi. An order of a Nintendo Switch game that was supposed to arrive today is marked as delivered but it didn't come. All I know is that UPS transferred the package to USPS and they supposedly delivered it.

Best Buy Employee
Posts: 2,575
Registered: ‎01-09-2015

Re: Missing order

This isn't necessarily a concern, I have had UPS Surepost packages marked as complete the moment the package was handed off to the Postal Service. In my experience, the package was delivered by the mail carrier the following business day.  I wouldn't be alarmed unless it doesn't show up within a day or two.  

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
New Member
Posts: 3
Registered: ‎05-15-2021

Re: Missing order

Ok, I'll wait and see what happens.

Posts: 6,667
Topics: 227
Kudos: 551
Solutions: 339
Registered: ‎08-21-2017

Re: Missing order

Good morning, musspell,

 

Welcome to our community forums. Like you, I keep a very close eye on tracking information to make sure I don't miss any packages or deliveries so I can understand your concern to see this marked as delivered but unable to find this package. I'd be happy to see what options we may have to help out with this.

 

Just to be sure, have you checked around your home or with neighbors to see if this package may have been delivered to the wrong address? If you still haven't been able to find this I would like to take a closer look at your order. I will need to gather a bit more information to do so.


Can you please send me a private message that includes your:

 

Full name

Email address

Phone number

Order number

 

You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your message.

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎05-15-2021

Re: Missing order

Nevermind. It arrived today. Thank you guys!

Best Buy Employee
Posts: 2,575
Registered: ‎01-09-2015

Re: Missing order

Great to hear!
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Posts: 6,667
Topics: 227
Kudos: 551
Solutions: 339
Registered: ‎08-21-2017

Re: Missing order

Awesome, musspell!

 

I'm very glad to hear that! Please let us know if we can ever be of assistance in the future.

 

Regards,

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!