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Posts: 1
Registered: ‎01-21-2021

Missing order showed up

[ Edited ]

I had an order {removed per forum guidelines} that went missing during shipping and I was refunded for the item as it was no longer in stock at the time for replacement.  Nearly two months later the item appeared and ever since I've tried contacting BestBuy via a variety of channels (chat & calling) to get the item sent back. Unfortunately my scenario is a bit peculiar as the item was shipped to my military APO as I am overseas in England. I have access to both UPS (UK) and USPS (on the US military base), but support wasn't able to provide me a shipping label via UPS UK due to the shipping costs, nor were they willing to give me a label via USPS. The customer service team indicated that the "back end" team could end up recharging me for the item as it now indicates that it was delivered, but offered me no mechanisms for getting the item back to Best Buy aside from taking it to a store the next time I'm in the US, but that won't be for well over a year. 


Bottom line: I don't want to be charged for the item, how do I get a shipping label to send it back?

Posts: 705
Topics: 31
Kudos: 137
Solutions: 50
Registered: ‎02-08-2019

Re: Missing order showed up

Hey, jovannih,


Thanks for reaching out to us about your order! I am sorry to hear that it appeared lost at one point, but glad you were able to reach out for a refund. The situation sounds further complicated when the item ended up turning up, and I can understand your concern here!


I would be happy to take a closer look into this and see what options we may have for support at this time. So that I can get started, please send us a private message with your full name, email, phone number, and order number.




Meg|Social Media Specialist | Best Buy® Corporate
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