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Posts: 1
Registered: ‎05-11-2019

Missing or lost package

I am missing a delivery that has said to have been delivered yesterday. I have checked with neighbors and family and have not been successful. I'm just curious if there was an error and what I should do from here.
Posts: 800
Topics: 65
Kudos: 171
Solutions: 36
Registered: ‎10-19-2017

Re: Missing or lost package

Hey there, jjd391,


Welcome to our Best Buy Forum community! While I wish you had discovered us under happier circumstances, I'm glad you came to us for support with your missing package.


As someone who counts down the days until my order arrives, I can imagine how upsetting it would be to have your order show as delivered only for it to be nowhere to be found.


I'd be happy to take a look into this so we can review what happened. Using the blue "Private Message" feature in my signature, please send over your full name, phone number, email and order number.



Elle|Social Media Specialist | Best Buy® Corporate
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