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Posts: 1
Registered: ‎02-14-2020

Missing or Stolen package

I was suppose to receive my package today, but it said that my package was delivered and left behind the gate, when I went to get it, there was no package there. This is really upsetting and hope to get help in getting my package and perhaps changing to pickup at a store instead of delivering to the house.
Posts: 2,860
Topics: 35
Kudos: 106
Solutions: 136
Registered: ‎10-19-2017

Re: Missing or Stolen package

Hello, Alesan,


Welcome to the forums!


I appreciate you taking the time to reach out to us regarding your order. I can only imagine how you feel missing your order when it says it was delivered. I would be reaching out to someone if this were to happen to me. I am here to help where I can.


First, I am going to need some more details from you. Will you please send me a private message with the order number, along with your full name, phone number, and e-mail address? Also, have you been able to reach out to the carrier, and ask them about the location of the package? To send the private message, click on the blue button next to my signature. I look forward to hearing from you.


Kind regards,

Deysha|Social Media Specialist | Best Buy® Corporate
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