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New Member
Posts: 3
Registered: ‎11-19-2019

Missing items

Hello Bestbuy


Some of my items are missing. Even paid extra shipping free for it to be expedited. This is too depresing as this is my first time ordering it online. Please help me.

Posts: 6,559
Topics: 93
Kudos: 595
Solutions: 361
Registered: ‎12-23-2016

Re: Missing items

Hi, Arisgarcia18,


Thanks for joining the Best Buy Community forums. I'd love to see if I can help you track down those missing items.


First off, please check the area around your door. You'd be amazed how often our customers find packages in a bush or flower bed. If you live in an apartment or condo, please check with your front desk or mail room.


If that doesn't help, please send in a private message by using the link in my signature below this post. I'll need your name, email address, phone number, and the order number with a list of the missing items.



Kyle R|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎11-19-2019

Re: Missing items

Hello Best Buy,

Its been a week already and no package of ipad pro was delivered. Already asked others houses nearby but to no avail. Already bought a new one in your store. Can I request for a refund? This is so depressing. Please advice me asap.
Posts: 2,171
Topics: 29
Kudos: 135
Solutions: 114
Registered: ‎10-19-2017

Re: Missing items

[ Edited ]

Thank you for posting, Arisgarcia18! I have received the private message you sent to KyleR-BBY, and have responded to it. You should be able to see it by clicking on the small envelope icon at the top of your screen.



Deysha|Social Media Specialist | Best Buy® Corporate
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