BestBuy.com

[happybridge14]

I ordered two WD - Red Plus 8TB Internal SATA NAS Hard Drive for Desktops. I received the package today, but only found a broken box with airbags in it. I tried to call customer services, but when I was told to wait for a specialist and the phone automatically hang up. Am I supposed to call customer service again?

[Bobby-BBY Social Media Specialist · Accepted solution]

Good Morning, happybridge14.

Thank you for reaching out to us on the Best Buy Community Forums. I certainly understand how you are feeling after reaching out for support after an issue with your recent order and having the call be disconnected unexpectedly. I would be happy to look further into this situation with you. Please feel free to send me a private message with your full name, phone number, email address, and order number.

Kindest regards,