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Posts: 1
Registered: ‎11-30-2022
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Missing item inside the package

I ordered two WD - Red Plus 8TB Internal SATA NAS Hard Drive for Desktops. I received the package today, but only found a broken box with airbags in it. I tried to call customer services, but when I was told to wait for a specialist and the phone automatically hang up. Am I supposed to call customer service again?

Posts: 158
Topics: 0
Kudos: 34
Solutions: 7
Registered: ‎11-08-2021

Re: Missing item inside the package

Good Morning, happybridge14.


Thank you for reaching out to us on the Best Buy Community Forums. I certainly understand how you are feeling after reaching out for support after an issue with your recent order and having the call be disconnected unexpectedly. I would be happy to look further into this situation with you. Please feel free to send me a private message with your full name, phone number, email address, and order number.


Kindest regards,

Bobby|Senior Social Media Specialist | Best Buy® Corporate
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