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New Member
Posts: 4
Registered: ‎11-30-2022

Missing item inside the package

I ordered a mobile phone and it was set odeliver vis UPS

 

it was delivered on 11/29 and opened the package adn saw it was emplty with just the bubble wrap. 

 

The brwon box was empty and contacted chant via customer care. They asked to return the brown box which is weird.

 

after returning the empty box, how will best buy resove this ?

Social Media Specialist
Posts: 107
Registered: ‎05-07-2019

Re: Missing item inside the package

Hi lokesh_sampath,

 

Thanks for reaching out to us here on the Best Buy Forums. I'm concerned to hear that your product wasn't in the package when it arrived to you. I'd be happy to take a look into this and see what we can do to assist. To get started, can you send me a private message with your full name, email address, and phone number?

 

Best Regards,

Caleb|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 4
Registered: ‎11-30-2022

Re: Missing item inside the package

Any update ? it benn two days with no update

 

New Member
Posts: 4
Registered: ‎11-30-2022

Re: Missing item inside the package

Still no update.. 

New Member
Posts: 4
Registered: ‎11-30-2022

Re: Missing item inside the package

@Caleb-BBY  why do you even guys ask to private message when you cant reply to the message nor in the post ?