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New Member
Posts: 2
Registered: ‎01-30-2021

Missing item from arrived package.

Hello everyone, I have recently purhcased 5 980 pros from bestbuy. From the arrived packages, it was sealed from the outside to prevent people getting into the package without breaking the seal. Out of the two packages, there was no SSD inside of the package, however, both of them were sealed just like the other 3(they're are amazing), with no signs of broken or teared apart. I'm not sure how this happend, but if the product was stolen before it was sealed, there is a high chance of it being caught on camera. 


My next move now is to wait for bestbuy's open hours, and try to contact them.

New Member
Posts: 2
Registered: ‎01-30-2021

Re: Missing item from arrived package.

any help guys

Posts: 632
Topics: 27
Kudos: 113
Solutions: 29
Registered: ‎02-08-2019

Re: Missing item from arrived package.

Greetings, ternalz,

Welcome to the Best Buy Forums! Thank you for taking the time to bring this to our attention. It is never within our intentions for there to be any complications or issues with the shipment of an order, and I'd like the opportunity to look further into this and learn more about what happened. 

To get started, can you please send me a private message that includes your full name, phone number, email address, and order number? In your message, please also include if it was just one item that was missing from your order, and any additional details you may have about this. You can send me a secure message by using the Private Message button below in my signature. I hope to hear from you soon!

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
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