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Posts: 1
Registered: ‎03-24-2021
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Missing eGift Card

I recently returned a gaming laptop which I had split between an egift card and my debit card. The refund was processed and I was issued a new egift card for $400 and the remainder was sent back to my debit card. I received an email from best buy stating that my egift card was ready so I clicked the link which loaded a page to enter my phone and customer service PIN. I entered both things and received an error message that my information is invalid. I have called customer support 5 times just to be sent back and forth between best buy support and cash start. Neither end wants to help me out or give me an answer. I was able to get the gift card number from best buy support but cash star says that this gift card number doesn't exist. I really just want my $400 back.

Posts: 4,658
Topics: 50
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Registered: ‎11-29-2016

Re: Missing eGift Card

Good morning, DStuck25,


Welcome to our forums.  It's disappointing to hear you've been having some issues with obtaining the e-gift card you received recently, but I'll be happy to look into this matter further, and offer any additional assistance I can.


For me to begin my research, I'll ask that you send me a private message with the following information:


  • Your first and last name
  • Your phone number
  • Your email address
  • The order number or "Customer Service PIN" from the bottom of your laptop receipt


To send me this information privately, be sure to use the blue "Private Message" button in my signature, and if you're accessing our site on a mobile device, you may need to switch to "Full" or "Desktop" view before this button is visible to you.


Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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