03-24-2021 09:32 AM
I recently returned a gaming laptop which I had split between an egift card and my debit card. The refund was processed and I was issued a new egift card for $400 and the remainder was sent back to my debit card. I received an email from best buy stating that my egift card was ready so I clicked the link which loaded a page to enter my phone and customer service PIN. I entered both things and received an error message that my information is invalid. I have called customer support 5 times just to be sent back and forth between best buy support and cash start. Neither end wants to help me out or give me an answer. I was able to get the gift card number from best buy support but cash star says that this gift card number doesn't exist. I really just want my $400 back.
Solved! Go to Solution.
03-24-2021 10:50 AM
Good morning, DStuck25,
Welcome to our forums. It's disappointing to hear you've been having some issues with obtaining the e-gift card you received recently, but I'll be happy to look into this matter further, and offer any additional assistance I can.
For me to begin my research, I'll ask that you send me a private message with the following information:
To send me this information privately, be sure to use the blue "Private Message" button in my signature, and if you're accessing our site on a mobile device, you may need to switch to "Full" or "Desktop" view before this button is visible to you.
Looking forward to hearing from you,