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New Member
Posts: 3
Registered: ‎08-09-2022

Missing delivery no refund

I ordered an air conditioner and my daughter cannot go into our new apartment as it is 35 degrees. She is not even a year. I ordered this Danby portable air conditioner and it never came! I waited a few days, even went to some of my neighbours and asked if they saw a delivery truck… nothing. Doesn’t help we have a bunch of air b n b’s now in our area! Well I messaged Best Buy who said they would look into it, ti only be told to contact the police , we’ll I already did that and was told to talk to the merchant , they won’t bother with a 500 stolen item. I posted on Facebook to see if anyone had it delivered, nothing.

Great customer service!
Posts: 5,177
Topics: 55
Kudos: 439
Solutions: 322
Registered: ‎11-29-2016

Re: Missing delivery no refund

Good morning, Colinmckill,

 

Welcome to our forums, and thank you for sharing your experience with us.  During this time of year, I can certainly understand wanting to make sure you and your family have access to an air conditioner, as the heat continues to rise this summer.

 

In regards to this particular air conditioner you’ve ordered, I’m hoping to get some clarification from you.  Was this a purchase you made with Best Buy through BestBuy.com or one of our brick and mortar stores here in the U.S.?  If so, I’ll just need you to send me a private message with the following information, so I can review this purchase further:

 

  • Your first and last name
  • Your phone number
  • Your email address
  • Your order number

 

As you can imagine, we’ll want to keep this private information out of the public view of our Support Forums, so be sure to send this to me using the blue “Private Message” button in my signature.  If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.

 

Hope to hear from you soon,

SeanM|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎08-09-2022

Re: Missing delivery no refund

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New Member
Posts: 3
Registered: ‎08-09-2022

Re: Missing delivery no refund

Best Buy canada
Posts: 5,177
Topics: 55
Kudos: 439
Solutions: 322
Registered: ‎11-29-2016

Re: Missing delivery no refund

Good morning, Dani,

 

Thank you for getting back to me with this information.  Please know these Support Forums are designed to assist customers who shop with us through BestBuy.com or our brick and mortar stores here in the U.S.  As such, I'll be unable to view your order with Best Buy Canada.

 

With that said, I recommend utilizing Best Buy Canada's Contact Us page on BestBuy.ca to explore what service options may be available to you.

 

Regards,

SeanM|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!