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Posts: 1
Registered: ‎05-01-2019

Missing contents in online order

Today I ordered 3 things online, with the same day delivery option. All the items were supposed to be shipped together. The delivery showed up on time, however it was missing one of the items. 

Posts: 1,362
Topics: 17
Kudos: 99
Solutions: 82
Registered: ‎10-03-2017

Re: Missing contents in online order

Hello, Evan-SSA,


Uh-oh! That definitely doesn't sound right. Have you attempted to check the status of your order online? Sometimes items may not be readily available so the other items are shipped out in the meantime. If you're unable to view your order status online please feel free to direct message us your full name, email address, phone number, and order details. We'll go from there.


A DM can be sent to us by clicking on the banner below.

Dave|Social Media Specialist | Best Buy® Corporate
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