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New Member
Posts: 1
Registered: ‎01-25-2023

Missing contents from package

I ordered a Samsung Galaxy S22 from Best Buy. When I received the package (Friday) there was an empty phone box inside. I called Best Buy and they were so nice and said they were sorry that this happened and that they were going to send a replaced that would be here Tuesday. Tuesday came and  no phone came. I called back and was told apparently the replacement was canceled. They said I would have to come to a store and get one. After some deliberation I decided to cancel the order. They said NO PROBLEM. The next day I get an email saying OH not our problem ... you need to call the police and report a theft???? 

So now I am out the money and the phone and best buy isn't doing anything. I tried to file a report with Fed ex and I apparently need a letter from Best Buy on letterhead that says YES I can file a report.


There isn't anything 'customer service' is doing for me???

Any advice out there???

Social Media Specialist
Posts: 84
Registered: ‎10-19-2020

Re: Missing contents from package

Hey there, Whatphone, 


Thanks for reaching out via our community forums. I regret to hear that you had an issue with one of your orders, and I can understand how frustrating that may be. Were you able to get any help with this issue? If not, I would love to assist further. Can you please send me a private message with your full name, telephone number, email address, and order number? I look forward to speaking with you soon.

Jacob W|Social Media Specialist | Best Buy® Corporate
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