02-15-2022 03:03 PM
02-15-2022 03:46 PM
Thanks for taking the time to reach out on the Best Buy forum about your recent order. While some open-box products may be missing accessories, something like that should be noted and considered when assigning a condition. Learn more about open-box condition on our website here. As you've said that the missing accessory was not noted, that is something I want to look into further to see what may be possible to assist going forward.
To get started, please send a private message with your full name, phone number, email address, and order number. When logged into the forum from a PC, you should see a blue "Private Message" button next to my signature below this post. I look forward to hearing back from you!