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Posts: 1
Registered: ‎02-15-2022

Missing cable adapter on open box purchase

This is the first time I’ve bought anything from Best Buy. The box is labeled Inspected and Approved. So who took the USB-C to 3.5mm adapter? Because it’s not in the box. I am crippled and have to shop online. So I can’t return it. This will be my last purchase from Best Buy. I saved no money, after all. And I don’t trust the company now.
Posts: 2,662
Topics: 108
Kudos: 109
Solutions: 131
Registered: ‎10-19-2017

Re: Missing cable adapter on open box purchase

Hey, Ludmilla,


Thanks for taking the time to reach out on the Best Buy forum about your recent order. While some open-box products may be missing accessories, something like that should be noted and considered when assigning a condition. Learn more about open-box condition on our website here. As you've said that the missing accessory was not noted, that is something I want to look into further to see what may be possible to assist going forward. 


To get started, please send a private message with your full name, phone number, email address, and order number. When logged into the forum from a PC, you should see a blue "Private Message" button next to my signature below this post. I look forward to hearing back from you!


Kind regards,

Kayla|Social Media Specialist | Best Buy® Corporate
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