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Posts: 1
Registered: ‎11-16-2019

Missing/Stolen Package.

what is the process of a missing/stolen package? this was my first time ordering something from best buy and i was really looking forward to my new airpods that i have ordered but didn't come in. It says "shipped on Nov. 14th" but haven't received them. (as of now the 16th)
Posts: 2,074
Topics: 77
Kudos: 220
Solutions: 99
Registered: ‎10-19-2017

Re: Missing/Stolen Package.

Good morning, Shan03,


Welcome to the Best Buy forum! I love the convenience of shopping online, but it really cuts into the experience when a package doesn’t arrive as expected. I’d be delighted to speak to you about this more and see what options may be available going forward.


Regarding the shipping date, depending on where a product is coming from, it can take time to arrive with customers. While you’ve said it started shipping on Nov 14, does your tracking information show an estimated delivery date? If there is an estimated delivery date provided by the carrier and that date has already passed without any update, we would want to take a closer look. To get started, I’ll need your full name, phone number, email address, and order number, but please be sure to send those details in a private message to keep your information secure. As you may have already noticed, when logged into the forum on a computer, there should be a “private message” button in my signature below this post.


I look forward to hearing back!

Kayla|Social Media Specialist | Best Buy® Corporate
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