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Regular Member
Posts: 25
Registered: ‎06-12-2013
Accepted Solution

Missing / Stolen Package

This day keeps getting better and better. Not only did I have to deal with a hacked account today where my reward certificates were stolen (separate issue), the Xbox One X I pre-ordered on August 20th was apparently delivered to my home today (11/7/17 2:06 PM), but it was not there. It's either been stolen or missing. What do I have to do to take care of this? I didn't have the option for signature delivery during purchase and I'm assuming Best Buy has an insurance policy with vendors

 

Can someone please PM me for help with this matter? It was delivered by a courier that's not often used.

Regular Member
Posts: 25
Registered: ‎06-12-2013

Re: Missing / Stolen Package

I called customer service and was instructed to call the courier. Fortunately, the package wasn't stolen. It was delivered to the wrong house. Sorry for spamming the board, but I haven't had luck with Best Buy lately.