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New Member
Posts: 2
Registered: ‎01-25-2019

Missing Paypal Refund

Hello -

 

I returned an item I bought at the Best Buy Ebay Store and have yet to received a refund even though I was told I would recieve it within 24 hours. Can you please help me with retrieiving such refund? Thank you.

 

Joe

Best Buy Employee
Posts: 131
Registered: ‎12-26-2018

Re: Missing Paypal Refund

Did you return this to the store or through shipping? Also refunds do not happen in such short time window.

***Please be advised that while I am an employee of Best Buy, I am here on my own time just like yourself. I am here simply to offer insight and information from a regular employee point of view. My comments are my own and not representative of Best Buy Co., Inc. I AM NOT A FORUM MODERATOR; therefore, I cannot look in to order/account information. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you in order to speed up the answer queue for other customers***
New Member
Posts: 2
Registered: ‎01-25-2019

Re: Missing Paypal Refund

In store. Said the amount would be refunded to PayPal.
Best Buy Employee
Posts: 131
Registered: ‎12-26-2018

Re: Missing Paypal Refund

Thanks for clarifying. Most refunds take 3-5 business depending on the bank's processing times. With Paypal that period can longer given how the funds are transmitted. 

***Please be advised that while I am an employee of Best Buy, I am here on my own time just like yourself. I am here simply to offer insight and information from a regular employee point of view. My comments are my own and not representative of Best Buy Co., Inc. I AM NOT A FORUM MODERATOR; therefore, I cannot look in to order/account information. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you in order to speed up the answer queue for other customers***
Highlighted
Posts: 2,779
Topics: 89
Kudos: 194
Solutions: 102
Registered: ‎09-29-2008

Re: Missing Paypal Refund

Hi, bigjoefatz-

 

Welcome to Best Buy's forum, we appreciate you taking the time to register on our community to seek help with your return. I understand that you were quoted 24 hours for your eBay purchased and it's still not reflecting on your account. I too, be wondering why was going on with the delay. 

 

Let me take a look at your order and see how I can help. In general, the process of a refund to reflect on your PayPal account can take a longer than a credit card refund. Can you send me a private message with your name, email address, and phone number? To send me a private message, log into the forum and select the option after my signature bar. 

 

Thank you,


 

Karina|Social Media Specialist | Best Buy® Corporate
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