01-09-2019 08:31 PM
Solved! Go to Solution.
01-10-2019 09:49 AM
The agent may not have relized it was PayPal when they said that.
PayPal can be an odd entity in that sometimes a straight refund does not work and it has to go through an electronic check with can take several days.
Did you have the funds available in your PayPal account when you made the purchase or is your PP account linked to a checking/savings/credit card account?
If the funds were directly taken from one of those accounts to cover the PayPal purchase that could be the reson why.
01-10-2019 11:12 AM
Hey there, Melodicosmic,
Refunds processed to PayPal can take on average 30 days to process back to your account, depending on several factors including the card company attached to your PayPal.
While we do not anticipate any issues with this, if you have not seen your refund after 30 days, please do let us know.
All the best,