05-25-2019 02:56 AM
Your support team says you processed a refund over 5 days ago but PayPal has no record of it. PayPal refunds usually post to PayPal.com within 24 hours and at max within 5 days including weekends and holidays.
This suggests the refund has not yet been sent. Can you please have the corporate office team that manages your PayPal account email me the transaction number(s) for the refund?
Please also let me know what PayPal says is the estimate for processing the refund.
My buyer says they haven’t received their refund. Why?
If your buyer used their bank account to make this purchase, the refund may still be processing. It usually takes 3 to 5 days for bank payments to complete and become available in your buyer’s PayPal balance. Additional time may be needed, depending on the buyer's bank. You can find an estimated clearing date for the refund near the payment status on the Transaction Details page.
05-25-2019 02:08 PM
Hi there, User887023,
Welcome to our community forum and thank you for taking the time to write to us about this refund. I know that whenever I'm expecting a refund I want to receive it as quickly as possible. I would be happy to take a deeper look at this purchase to make sure everything has been processed correctly. I'll need a few details so I can continue to research this for you. Can you please send me a private message with your:
To send a private message please click the button at the bottom of my post across from my name. I look forward to hearing back from you so I can check on this refund for you.