10-02-2022 04:57 PM
My order from BestBuy.com never arrived. The website shows it was delivered on 9/15, but I never got it and my postman confirms he doesn't remember delivering it. I shared a letter from USPS with BestBuy where they state that they lost the package and delivered it to the wrong address. BestBuy support wont help though, they keep saying tracking shows it was delivered so they wont replace the item. Any suggestions?
10-02-2022 05:16 PM
Thank you for reaching out to us on the Best Buy Forums page. I'm sorry to hear that your package was lost. It's never good to have a package lost or stolen. I would like to see what options will can offer you today. Can you please send me a private message with your full name, phone number, and email? If you have your order number I would be helpful as well.
10-02-2022 05:27 PM
10-03-2022 03:17 PM - edited 10-03-2022 03:27 PM
10-03-2022 07:27 PM
For those following along the DM basically told me he could no longer help me with this matter.
If you were helped by a corporate social media rep and there was nothing further they could do, this could mean that they determined the item was delivered properly and that you have to contact law enforcement to file a report. I would file a complaint with the USPS that your package was not delivered. Maybe the postmaster general in your area and the manager of the hub local to you.
10-03-2022 07:30 PM
A complaint was indeed submitted to the Postmater for my area, as well as the USPS Consumer Affairs Office. Both have provided BestBuy with a letter stating that the package was not delivered, but rather lost by them. The letters also offered to help BestBuy with filing a claim and suggested that BestBuy assist with a replacement.