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New Member
Posts: 5
Registered: ‎10-02-2022

Missing Package

My order from BestBuy.com never arrived.  The website shows it was delivered on 9/15, but I never got it and my postman confirms he doesn't remember delivering it.  I shared a letter from USPS with BestBuy where they state that they lost the package and delivered it to the wrong address.  BestBuy support wont help though, they keep saying tracking shows it was delivered so they wont replace the item.  Any suggestions? 

Social Media Specialist
Posts: 137
Registered: ‎12-29-2021

Re: Missing Package

Hello, 

 

Thank you for reaching out to us on the Best Buy Forums page. I'm sorry to hear that your package was lost. It's never good to have a package lost or stolen. I would like to see what options will can offer you today. Can you please send me a private message with your full name, phone number, and email? If you have your order number I would be helpful as well. 

 

 

Bryant|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 5
Registered: ‎10-02-2022

Re: Missing Package

Ive sent you a DM with my order number, name, phone number, and email address. I've also enclosed a letter signed by USPS' Consumer Affairs Office where they confirm the package was lost due to an error on their part.
New Member
Posts: 5
Registered: ‎10-02-2022

Re: Missing Package

For those following along, BestBuy still hasn't resolved this.
Social Media Specialist
Posts: 137
Registered: ‎12-29-2021

Re: Missing Package

[ Edited ]

Lostpackgeguy,

 

Thank you for reaching out to us about your issue. I have sent you a private message. Please review and response to that message. 

 

Bryant|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 5
Registered: ‎10-02-2022

Re: Missing Package

For those following along the DM basically told me he could no longer help me with this matter.
Posts: 11,571
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Registered: ‎11-10-2008

Re: Missing Package


@lostpackgeguy wrote:
For those following along the DM basically told me he could no longer help me with this matter.

If you were helped by a corporate social media rep and there was nothing further they could do, this could mean that they determined the item was delivered properly and that you have to contact law enforcement to file a report. I would file a complaint with the USPS that your package was not delivered. Maybe the postmaster general in your area and the manager of the hub local to you. 

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
New Member
Posts: 5
Registered: ‎10-02-2022

Re: Missing Package

A complaint was indeed submitted to the Postmater for my area, as well as the USPS Consumer Affairs Office. Both have provided BestBuy with a letter stating that the package was not delivered, but rather lost by them. The letters also offered to help BestBuy with filing a claim and suggested that BestBuy assist with a replacement.